"Hospitality Industry would be
the last to recover"
" 40% Restaurants will shut
down due to the Pandemic"
" Post Corona generation will
prefer to work from home"
"travel is the last on peoples
mind"
“Undoubtedly, the hardest hit
industry is aviation, hospitality and tourism which are interdependent on each
other”
“Hoteliers anticipate the following
months might be tough for the hospitality industry with no definite”
In spite of news headlines as above,
at Om Niwas Suite Hotel the team members were busy, giving their best to ensure
the safety and security of the guests who started to appear post Unlockdown 1.
There were those who were wanting to
finish their un-attended work. Some were waiting for the restrictions on travel
to lift up, so they could resume their operations in the city. For a few we
were overnight stopovers, for travelling to reach back as they were locked down
away from their homes and loved ones. For some we became a refuge to travel to
Jaipur to meet their separated families due to the lock down. Fewer still
wanted a break from their own schedules and routine in their houses of larger
metropolitan cities to seek solace in the quiet of a peaceful and relaxed
city.
For us it was a fresh challenge, to
gear up for arrival of guests who we did not have a clearance from Corona
status. This was unlike the other guests, we had who were staying with us for
the past three months, during the lockdown, who had restricted themselves from
going out at all..
To ensure the safety for all, we
accepted a new motto of "Living
with Corona- the new normal". We addressed this in three point system
at Om Niwas.
1. The guest experience despite
matching hospitality standards have to be contact less
2. Everybody and everything entering
the premises to be screened, disinfected and monitored for infection
3. All contact points to be
methodically disinfected.
While the lockdown continued for
first few weeks, we had kept ourselves busy researching new technology or ideas
for the same. The procedures, ways and products, were studied. These were
recommended by various agencies starting from the World Health Organization to
Department of tourism of Various Nations, to Federation of Hotels and Restaurants
and even few Bloggers who were experts in the field.
Gradually we emerged with a system
for Om Niwas that ensured we leave nothing
to chance.
This included sourcing and mandating
the right protective gear for team members and establishing processes, right
from entry procedures to online Check-In system to Contactless Payment Options.
Various disinfectants were
researched to ensure, we have a smooth and effective sanitization process. Thankfully
Om Niwas has an individual air conditioning system that deters any transmission
of infection via ducting. All rooms have ample windows that can be opened to
allow natural air change and exhausting is possible for air cleansing of the
guests rooms and public spaces. All the above became our starting point in
establishing housekeeping protocols.
Not only that all suites have access
to direct sunlight at some point of the day or another, which is a natural
disinfectant. Though guests are requested to stay indoors all the time, they
still have an open area in the form of their own private balconies or the
terrace lawn where social distancing is maintained.
With
wearing a smile behind the mandatory masks and regularly washed hands that are
joined in a Namaste, Om Niwas team awaits the tide to change and welcome you
with open heart and passion!!